Returns & Exchanges
At Mochidoki, we strive for perfection in every bite, but due to the perishable nature of our premium mochi ice cream, all sales are final. If your order arrives damaged or melted, please contact our support team within 24 hours of delivery for a replacement or store credit.
Inspect Your Delivery
Upon arrival, immediately check your mochi for any signs of thawing or damage incurred during transit.
Document the Issue
Take clear photos of the shipping box, the dry ice packaging, and the affected product to help us process your claim.
Contact Support
Send your order number and photos to our guest experience team at hello@mochidoki.com within 24 hours of receipt.
Resolution Process
Our team will review your request and, if eligible, issue a complimentary replacement shipment or a digital gift card.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing